Jetween FAQ — Answers to All Your Questions here

No, only one account can be created per mobile number or email address. Jetween's policy allows each person to hold just one account. If multiple accounts are detected, all of them may be suspended.

First, check your spam or junk folder. If it's not there, click the "Resend Verification Email" option on the login page. Wait 5 minutes. If the issue persists, contact support.

On the login page click the "Forgot Password?" link. An OTP will be sent to your registered email or mobile number. Use it to set a new password. The whole process takes just 2 minutes.

To close or delete your account, contact customer support directly. Make sure to withdraw any remaining balance before submitting your request. Once your identity is verified, your account will be permanently closed.

You can deposit on Jetween via mobile banking, bank transfer, credit/debit card, and various e-wallets. Available methods are listed in the Cashier section of your account.

Minimum and maximum deposit limits vary by payment method. Generally, deposits start from as low as 100 BDT. You can check the limits for each method in the Cashier section of your account.

Most deposit methods credit your balance instantly (1–5 minutes). Some bank transfers may take up to 1–3 hours. If your balance hasn't appeared after 30 minutes, please contact support.

Jetween does not charge any deposit fees. However, your payment provider or bank may apply their own transaction charges. These fees are determined by the payment provider's own policies.

Withdrawal requests are typically processed within 15 minutes to 24 hours. Accounts with completed KYC verification are processed the fastest. Minor delays may occur during peak hours.

Yes, completing KYC verification is mandatory before making a withdrawal. This is for your own protection — to ensure no one else can withdraw funds from your account. Once KYC is complete, all future withdrawals will be processed faster.

A withdrawal request can be cancelled before processing begins. Once processing has started, cancellation is generally not possible. For urgent cases, contact support immediately.

The minimum withdrawal amount varies by payment method. Generally, the minimum is BDT 500. You can view the limits for each method in the Withdrawal section of your account.

After your first deposit as a new member, the welcome bonus is automatically credited to your account. The bonus amount and terms may change from time to time, so be sure to check the Promotions page.

No, bonus funds cannot be withdrawn directly. Each bonus comes with a specific wagering requirement — once you have placed the required amount in bets, the bonus converts to real money.

Jetween offers reload bonuses for regular depositors, though they are not available every day — specific terms and time limits apply. Check the Promotions page and your push notifications for the latest offers.

Bonus codes are published on Jetween's official promotions page. Enable push notifications on the mobile app to receive updates on new bonus codes directly. Stay cautious — never use codes from unauthorized sources.

Jetween offers Sports Betting, Live Casino (roulette, blackjack, baccarat), slots, bingo, and much more — over 500 games in total, all accessible from a single account.

No, odds in Sports Betting can change as the match or event progresses. In live betting, odds update in real time. The odds at the moment you place your bet are final.

Yes, Jetween's Live Casino features real dealers who run games through real-time video streaming, bringing the feel of a land-based casino right to your home.

Yes, Jetween uses SSL 256-bit encryption to keep all your data secure. We never sell or share your personal information with third parties. For more details, please see our Privacy Policy Read.

After logging in, go to your account settings and find the 2FA option under the "Security" section. Activate it using your mobile number or an authenticator app. Once 2FA is enabled, you'll need to enter an additional OTP each time you log in.

Change your password immediately and contact us via live chat on an urgent basis. Our security team will temporarily lock your account, investigate the issue, and attempt to reverse any suspicious transactions.

Yes, the Jetween app is completely free to download and use. It is available for both Android and iOS. For the download link, visit App page View.

No, the app and website share the same account. Log in with the same email and password from any device. Your balance, betting history, and bonuses are synchronized across all devices.

The Jetween app is lightweight — it installs in just 30–50 MB of storage and is optimized to run smoothly even on low-end smartphones.

KYC (Know Your Customer) verification secures your account by preventing unauthorized access and protecting against fraudulent activity. It is also required to comply with international regulations.

KYC verification typically requires a clear photo of your National ID (NID), passport, or driving license. In some cases, a bank statement or utility bill copy may also be needed.

KYC verification is usually completed within 24–48 hours of document submission. There may be slight delays during peak periods. You will receive an email notification once verification is complete.