Privacy & Security

Jetween Privacy Policy — Your Information Is Safe with Us

Protecting your personal data is our highest priority. In this policy, we clearly explain what information Jetween collects, why we collect it, and how it is kept secure.

Last Updated: January 2026
SSL 256-bit

Full Encryption

GDPR

International Standards

No Sales

Not Shared with Third Parties

Your Rights

Right to Data Deletion

We How We Protect Your Data
End-to-End Encryption

Every transaction and login is secured with SSL 256-bit technology. No one can intercept your data in transit.

Secure Data Storage

Your data is stored on internationally certified cloud servers. Regular backups and security audits are carried out.

No Third-Party Sales

Jetween will never sell or rent your personal information. That is our unwavering commitment.

Your Control

You may request to view, correct, or delete your information at any time.

GDPR Compliant

Jetween upholds the highest standards of European data protection law to ensure every user's privacy.

Breach Notification

In the event of a security incident, affected users will be notified within 72 hours.

Section 01What Information We Collect

Jetween only collects information that is strictly necessary to operate the platform. Requesting excessive or unnecessary data goes against our policy.

Information Collected at Registration

  • Full Name & Date of Birth (for age verification)
  • Email Address & Mobile Number
  • Country & Region of Residence
  • Preferred Currency & Language

During KYC Verification

  • Copy of National ID or Passport
  • Proof of Address (utility bill or bank statement)
  • Selfie or Face Verification (Optional)

Automatically Collected Information

  • Device Type, Operating System & Browser
  • IP Address & Approximate Location
  • Platform Activity Logs & Session Information
  • Data from Cookies & Tracking Pixels

We never store your full payment card number or CVV. Payment details are processed through a PCI-DSS certified gateway.

Section 02How Your Information Is Used

The information we collect is used solely for the purposes listed below. Rest assured — we do not use your data for profit.

Purpose of Use What Information Basis
Account Management Name, Email, Password Contract Performance
Age & Identity Verification Date of Birth & Identity Document Legal Obligation
Payment Processing Payment Method Details Contract Performance
Fraud Prevention IP, Device & Log Data Legitimate Interest
Customer Support Contact Information Contract Performance
Platform Improvement Anonymized Usage Data Legitimate Interest

Section 03When & With Whom Your Information Is Shared

Jetween does not sell your information to any advertising company or data broker. However, there are limited circumstances where sharing data may be necessary:

  • Payment Processor: With approved payment gateways for processing deposits and withdrawals.
  • Identity Verification Provider: With approved third-party verification providers for the KYC process.
  • Legal Authorities: In response to a court order or a lawful request from a regulatory authority.
  • Fraud Investigation: With authorized agencies to help prevent fraudulent activity.
  • Business Successor: In the event of a company merger or acquisition, though this policy will continue to apply.

All third-party partners are required to comply with jetween's privacy standards. No data is shared beyond what is outlined in our agreements.

Section 04Cookies & Tracking Technology

Jetween uses cookies on its platform to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use

  • Essential Cookies: Required for login sessions and security. These cannot be disabled.
  • Functional Cookies: To remember your preferred language and settings.
  • Analytical Cookies: To understand how the platform is being used (anonymous data).

You can delete cookies or stop accepting new ones at any time through your browser settings. Please note that disabling essential cookies may prevent the platform from functioning properly.

Jetween does not use third-party advertising tracking cookies. We do not sell your browsing behavior to advertisers.

Section 05Security Measures & Technology

Jetween protects your data using industry-leading security technology. Our security infrastructure is regularly audited by independent third parties.

  • TLS 1.3 and SSL 256-bit encryption across all connections
  • Two-Factor Authentication (2FA) Option
  • Automated Suspicious Activity Detection System
  • Regular Security Audits & Penetration Testing
  • 24/7 Security Monitoring Team
  • Data Backup & Disaster Recovery Plan

Please keep in mind — no platform can guarantee 100% security on the internet. You also play a role in keeping your account safe: use a strong password and never share it with anyone.

Section 06Your Data Rights

If you have an account with Jetween, you have the following rights over your personal information:

1
Right to Access

You have the right to know what information we hold about you.

2
Right to Rectification

You may request correction of any inaccurate or incomplete information.

3
Right to Erasure

You may request deletion of your information under certain circumstances.

4
Right to Data Portability

You may request a copy of your data in a structured, portable format.

5
Right to Object

You may object to the use of your information for specific purposes.

6
Right to Restriction

In certain circumstances, you may request that the processing of your data be restricted.

To exercise any of your rights, please contact our Customer Support. We will respond within 30 days of receiving your request.

Section 07How Long Your Information Is Retained

Jetween does not retain any data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

  • Account Information: For the lifetime of the account + 5 years after closure (as required by law).
  • Transaction Records: 7 years (as per financial regulations).
  • KYC Documents: 5 years after account closure.
  • Log Data: 12 months.
  • Cookie Data: 30 days to 1 year (depending on cookie type).
  • Support Conversation: 2 years after the issue is resolved.

After the designated period, your data is securely deleted or anonymized.

Section 08Policy Updates & Contact

Jetween may update this Privacy Policy from time to time. Users will be notified of any significant changes in advance via email or a platform notice.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

Contact Us

For any privacy-related questions or concerns, please contact our Customer Support team. Our data protection team typically responds within 72 hours.

For more information, visit our FAQ Page or Terms and Conditions View.

This Privacy Policy has been drawn up in accordance with Bangladesh and international data protection laws. Jetween is committed to standing by you and keeping your data safe.

Jetween is fully committed to protecting your privacy

Once you've read the policy, join with confidence. Your information is secure and your experience is protected — every step of the way on jetween.

SSL Encrypted Your Information Is Never Sold Your Control GDPR Compliant
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